Warranty Terms

Warranty Coverage:

  • Bonzai Bikes warranty only covers bike frame and non-suspension fork.
  • Paint and sticker are not covered in this warranty.
  • Warranty does not cover wear items such as bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.
(*) Premature wear or defect will be taken into account in any claim involving a wear item.

Refund Policy:

  • No Refund is applicable on any of the purchases, replacement only on manufacturing defects

Warranty Coverage Period:

  • For bike frame and non-suspension fork:
CoverageWarranty Period
Alloy frame10 years
Carbon frame5 years
Steel frame5 years
Dual suspension frame5 years

Warranty is valid only for:

  • Bike / frame that is bought from Bonzai Bikes authorized dealers/shops (proven by official invoice/receipt/warranty card).
  • Bike / frame that is bought from Bonzai Bikes authorized online stores www.bonzaibikes.com (proven by official invoice/receipt/warranty card).
  • The original owner and is not transferable.
  • Registered purchase at www.bonzaibikes.com or through Bonzai Bikes authorized dealers/shops.
  • The bike that has been modified either non-technically (i.e. repainted) or technically or both where the modification may impair the original specification and purpose (specification can be seen at www.bonzaibikes.com)
  • For more information, please contact Bonzai Bikes authorized dealers/shops or email us at [email protected]
  • The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.
  • There is a damage due to incompetence of not following owner’s manual.
  • There is a usage of components that do not met technical and safety standards for bike riding (see usage guidelines for each components).
  • The damage is caused by accident, force majeur, and natural disaster (i.e. flood, fire, earthquake).
  • The bike is an ex-prototype or ex-demo bike.

Submitting Warranty Claim Guidelines:

  • Contact dealer/shop where the bike was originally purchased and describe the issue(s).
  • Bring the bike to the dealer/shop and present your ID card.
  • Warranty claims will be forwarded to Bonzai Bikes Warranty Team with following evidence:
    • a). Picture(s) of defective part(s).
    • b). Picture(s) of the complete bike.
  • The defective part(s) and bike may need to be sent to Bonzai Bikes factory when necessary at owner’s cost.
The final decision of every warranty claim is taken under Bonzai Bikes discretion.

Warranty for Other Brands:

  • Claim for all non-Bonzai Bikes brand parts, front suspension forks, and rear suspensions will be handled by each brand warranty policies.
  • This part of the warranty statement covers all genuine parts including linkage frame, but does not cover non-Bonzai Bikes brand parts, suspension fork, and rear suspension. All non-Bonzai Bikes brand parts, suspension fork, and rear suspension will be handled by following each brand warranty policies.
  • For further assistance, please contact us at [email protected]

Limitation of Warranty:

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Bonzai Bikes.This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.In no event shall Bonzai Bikes be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner.For some country, Import Duty may be charged by Customs authority which become the responsibility of the owner.Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Bonzai Bikes.